Crowne Plaza Lansing West, an IHG Hotel

Beds and pillows all super comfortable and clean. I definitely appreciated the activity rooms like well equipped gym, pool area, the basketball mini gym, ping ball table and tick tock wall to keep kids and adults busy while waiting before attending the activities outside of hotel at MSU. The close proximity to MSU. Well equipped bathrooms with nice hair dryer, soaps and lotions for hands, the big bottles instead of small little plastic bottles, tissue box and plenty of fresh towels of all sizes. It was also great to find tea and coffee with its designated mini machine with cups and lids etc. Although never use a microwave, it’s still good to know they had one above mini refrigerator hidden away nicely. The lobby is also a good size and well kept with more than one waiting area and flat screen, as well as working stations with computers and printing capabilities. The staff at the restaurant and registration were all very nice.

Ambiance and quietness ( though it was a Thursday night, I expect weekends / wedding season is not likely as quiet).

Top notch customer service. Courteous, friendly communication and follow-up from front desk (Oliver). Updated, clean facilities. Visually pleasing upon entry.

The staff was pleasant when checking in. Macey was helpful with questions I had. The bed was super comfortable, the fitness room was clean and the equipment was functional and in good condition.

The hotel was very nice.